Snapshot Report

All Cohorts

Published December 2021

About this study

This snapshot report updates key findings using the November 2021 deployment of the Audience Outlook Monitor (AOM) in the United States, a study that is tracking how audiences feel about attending arts and culture events in the context of the COVID-19 pandemic. The study includes analysis of shifting demand for live events and comfort in venues, perspectives on vaccination and resuming attendance, and experience with digital content. This report reflects data collected by all participants in the AOM study, as indicated in the following pages.

Overview of results

82%

of those who experienced live in-person indoor performances in the past two weeks say they were ‘comfortable’ or ‘very comfortable’ with the experience

49%

purchased tickets, subscriptions or memberships for live music events in mid-November

59%

are already attending in-person programs

30%

of vaccinated respondents are waiting to attend until infection rates drop

72%

say they would be more likely to attend or would only attend given vaccinated-only admittance policies

88%

say that online programs will play a significant role in their cultural life once facilities reopen

About the sample

48

Participating
Performing Arts Centers and Producers

8,334

Total responses 
(November 17)

Executive Summary

Attendance and purchases continue to climb. Four in ten respondents have attended in-person performances, nearly all of which are indoors. Comfort levels with the health and safety experience at attended programs also remain high, and those who felt uncomfortable with recent in-person experiences recognize that most venues are doing all they can to protect patrons.


Specific concerns around the safety of large group gatherings and the duration of immunity are maintained, and likely drive continued interest in vaccinated only admittance and masking policies.

BACK TO THE SHOW

Comfort levels have plateaued in November, but attendance and purchases continue to climb

Similar to October figures, 40% say they would attend outdoors under any circumstances. Comfort indoors is slightly lower; while 55% expected at least masks and vaccination in October, now 59% expect the same indoors. The slight uptick is likely due to impending weather and holidays causing more to gather indoors.

Those with a strong bond with their organization tend to have heightened expectations around current attendance. As of November, 65% possessing a strong bond with their organization expect masking and proof of vaccination policies indoors, versus only 43% of weakly bonded patrons.

Also, 72% of elderly patrons over age 65 expect at least masking and proof of vaccination policies indoors, versus only 48% of those under age 35.

Patrons in the Northeast region are even more zealous in their expectations around masks and proof of vaccination for current attendance than they were in October. 76% of audiences in the Northeast region expect masking and proof of vaccination to attend indoors now.

Purchase rates continue their steady upward trajectory, with 49% of audiences purchasing tickets, subscriptions, and / or memberships in November.

We continue to observe a strong divide between strongly bonded and weakly bonded patrons in terms of purchasing. 56% of strongly bonded audiences made purchases in early November, versus only 36% of weakly bonded patrons.
Interest in tickets for live theater and dance have seen growth among the ‘under 54’ demographic in recent months. In both October and November, more than one third of younger respondents (both under 35 and 35-54) have made single ticket theater or dance purchases, whereas less than a quarter in the age group had made similar purchases in early autumn.


Projected attendance also continues to climb. Up from 52% who were already attending in October, 59% reported that they were attending currently in November, and another 11% plan to attend before the end of the year. Meanwhile, the remaining 30% plan to wait until the new year to attend in-person events.

Current attendance is driven by the 68% of strongly bonded patrons who are already attending in-person programs. Less than 60% of patrons with a weaker self-reported bond are currently attending.


Older patrons are still the most cautious, though current attendance among the age group is growing. About one third over the age of 65 still plan to delay their attendance to 2022, while 52% are now attending. Meanwhile, 70% of those under age 35 are currently attending.


When it comes to trust in the institution, overall figures are consistent with recent months: about 3 in 4 continue to trust their institution to enforce health and safety rules for audience members. Institutional trust remains overwhelmingly strong among those with the strongest self-reported bond; now 88% of strongly bonded patrons trust the institution, whereas only 50% of those with a weak bond say the same.

IT'S GETTING COZIER

Strong levels of comfort with in-person event experiences continue through November

Four in ten respondents attended a live performance in November, and nearly all of these performances were indoors. Overall comfort levels with live experiences remain strong: 82% of indoor attendees, and 87% of outdoor attendees rated their experience as ‘comfortable’ or ‘very comfortable’ in terms of health safety.

Those who felt only ‘somewhat comfortable’ or ‘not comfortable’ in the theater express that their organizations are doing everything they can in most cases, and that the lack of comfort is more about personal anxieties:

I don’t know what the organization could have done…

They did everything they could, it’s just personal anxiety

They were doing it --- required proof of vax and masks, and ushers were actively enforcing mask-wearing. It just didn’t feel normal yet to be out shoulder to shoulder with people. I think that will require repetition.

Still, some others are concerned about sufficient social distancing and mask wearing throughout performances:

More distance in seating

Enforce masking rules

VAX AT THE GATE

Some concerns are maintained, driving continued interest in vaccinated-only admittance and masking policies

Confidence continues to rise steadily, with 71% of vaccinated respondents claiming that they are confident in the protection of the vaccine.

Positive feelings about current conditions have also risen even further than in October, with 62% now saying they are ready to attend now or as soon as permitted.

While overall concerns continue to drop, more with a strong bond feel confident enough to attend now. 72% of patrons possessing a strong bond with their organization are prepared to attend right now, versus only 56% of weakly bonded patrons.


Meanwhile, differences between age groups on the issue of infection rates are diminishing. 33% of patrons over the age of 65 say they will wait to attend until infection rates drop, and 26% of those under 54 say the same, a smaller gap than in previous months.


Concerns about transmission and breakthrough infections continue their steady decline, while concern about large group gatherings and the duration of immunity have plateaued. One quarter of respondents in both October and November expressed their strong concern that it is still not safe to gather in large numbers, and one in five are very concerned about the duration of their immunity.


Up from 51% in October, 56% now consider proof of vaccination or a negative COVID-19 test to be a prerequisite for attending, while 50% expect masks at indoor events.

Proof of vaccination or a negative test is a prerequisite for 62% of strongly bonded patrons. The same is true of only 41% of weakly bonded patrons.


Age is also a motivating factor in considering vaccine and testing requirements as a prerequisite. Two thirds of patrons over the age of 65 consider the policies as prerequisite, while only half of younger audiences feel the same way.
Proof of vaccination or a negative test remains a prerequisite for 74% of patrons in the Northeastern states, whereas less than half of those in the South or Midwest consider the policy a prerequisite.


Back up slightly from 69% in October, now 72% of patrons say they would be more likely to attend given vaccinated-only policies; this 72% includes about one in four who say they would only visit the venues with a vaccination policy in place.

Those who say they would only attend with this policy cite their personal comfort and safety, and a lack of trust of others:

I do not trust the honor system in today’s society…and unless we get a handle on this virus, it will continue to hobble us for another year…or more.

Older patrons continue to drive required vaccinated-only admittance, with a growing 34% over age 65 saying they would require the policy in order to attend.


When asked about overall feelings regarding organizations who implement vaccinated-only policies, 70% say they hold a positive view of the policies, a figure which has remained consistent since the summer.


Strongly bonded patrons continue to drive this perception, with 76% of those with a strong bond viewing the organization positively in light of vaccine policies; meanwhile, only 56% of those with a weak bond feel the same way.


Also, up from 58% in October, the positive perception among younger audiences has leveled to 63% for those under age 35.